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Written by Administrator   
Friday, 24 November 2006

Email Information

  • How do I configure email using Outlook Express?
    Click Here
  • Is it possible  to access webmail directly through my web browser without having to login to eXtend for my domain?
    Yes, just go to and log into your mailboxes from there.
  • What is SMTP?
    SMTP stands for Simple Mail Transfer Protocol, a protocol for sending email messages between servers. Most email systems that send mail over the Internet use SMTP to send messages from one server to another; the messages can then be retrieved with an email client using an email download protocol (usually either POP3 or IMAP4).

    In addition, SMTP is generally used to send messages from a mail client to a mail server. This is why you need to specify both the incoming mail (POP3 or IMAP4) server and the SMTP server when you configure your email application.
  • Is there a size limit for email sent to my account?
    No, there is no size limit for attachments or emails sent to your mailbox.
  • I’d like to filter out spam email, is there any way to do this?
    Sure, simply log into your Extend Control Panel and select Email Configuration. In the following list select ‘Junk Mail Filters’.

    Junk mail filters use special technology to filter out junk mail before you receive it. This feature also allows you set an address to send the junk mail to so that you can check this address to ensure that only junk mail is being caught.
  • Creating an email account in Outlook  (movie tutorial)
    Click Here
  • Creating an email account in Outlook 2002 (movie tutorial)
    Click Here
  • Do you have an SMTP (outgoing mail) server I can use?
    Yes, our outgoing mail server is called: or you can use: mail.''

    To use it you'll also need to tell Outlook Express that the outgoing mail server requires authentication. To do this please follow the instructions Here
  • Can I use my own SMTP server?
    Yes, in fact it’s often better to use your ISPs outgoing mail server rather than Ultimate Internets because you are connected directly to them.
  • Creating an email account in Outlook Express (movie tutorial)
    Click Here
  • What is a POP box?
    A POP (Post Office Protocol) box is where email is stored before you collect it. At Ultimate Internet we prefer not to use the word POP box, but rather describe them as email boxes or email accounts.
  • What is an autoresponder?
    This feature allows an email address on your account to automatically respond with a specific message. This is great if you’re going away for a while and won’t be able to respond personally to your messages. You could put a message saying that you will be away and will respond when you get back.
  • How can I see email addresses on my email distribution list?
    To view, add, amend or remove email addresses from your distribution lists simply log into your Extend Control Panel, select Email Configuration and then select to configure email distribution lists.
  • How do I setup an email box (pop3)?
    Click Here
  • How do I setup an autoresponder (vacation) message?
    Click Here
  • I'm sending an email to an external user with a large file attachment and they can't receive it. Why is that?
    Click Here
  • What is the path to sendmail?
    Should you need the absolute path to sendmail for use in a CGI script, it's in /usr/sbin/sendmail.
  • How do the different sorts of forwardings and mailboxes interact?
    If you have an individual forwarding and a mailbox for the same address they will both work as expected and you will get two copies of all the email to that address. A catchall email forwarding only comes into play if there are no mailboxes or individual forwardings for an address, so it never results in multiple copies of email being generated.
  • Creating an email account in Netscape Communicator (movie tutorial)
    Click Here
  • Can I use my Microsoft Exchange server for email?
    Yes, if your Exchange server has a static (non-changing) IP address and you know what it is.

    To do this you need to make a change to the MX record of your DNS settings for the domain that you want to run mail on. Log into your control panel and select the domain you want to change the MX record for, then select DNS settings.
  • How do I handle SPAM/UCE/UBE?
    Click Here
  • Where can I report the spam that I am getting?
    Click Here
  • I've changed the MX record for my domain. Why am I now unable to receive email?
    Click Here
  • Web Email - Calendar
    Click Here
  • Web Email - Modifying Settings
    Click Here
  • Web Email - Address Book
    Click Here
  • Web Email - Multi POP3 Accounts
    Click Here
  • Web Email - LDAP Search Engine
    Click Here
  • Web Email - Spell Check Feature
    Click Here
  • Creating an email account in Pegasus (movie tutorial)
    Click Here
  • Can I change my POP3 password?
    Yes, you can. You can access your Webmail either through your eXtend Control Panel or via, and you'll find the option to change the POP3 password for your mailbox yourself inside the Utilies folder, under Email Settings. You'll see the 'Change Password' button at the button.
  • Can I autosetup my email settings in Outlook Express?
    Yes you can. Login to your eXtend Control Panel and access the Mailboxes section. You'll see the link to Auto Setup the Outlook Express settings and so simply press the link and enter the password thereafter. You can also right click on the link to save the registry file for future use if you wish to do so.
  • How can I protect myself from Internet Virus infections?
    Click Here
  • My E-mails are getting delayed - what is causing this?
    If you experience delays in receiving emails this may not be caused by Ultimate Internet at all. It is always worth checking first with the destination ISP to establish whether they are experiencing any problems. This is because we have several mail servers which constantly try to forward emails. If an email fails to reach its destination then the next server will then try to deliver it and so on. Normally a failed attempt to deliver is due to a problem with the destination server.
  • Web Email - Compose/Send Email
    Click Here
  • Creating an email account in Incredimail (movie tutorial)
    Click Here
  • How do I setup email forwarding?
    Click Here
  • Web Email - Mailbox Options
    Click Here
  • How do I setup all my email to forward to another email address?
    All your email settings can be controlled through your eXtend Control Panel. Simply log into your control panel and select ‘Email Configuration’. From the next menu you should select ‘Catch All Email forwarding’.

    From here you can add a catch all address or delete an existing one.
  • What does the MX record do?
    Click Here
  • I can't send email, but I can receive it.
    There is a possiblity that your ISP is blocking port 25. Providers like AOL block this to prevent outside users from relaying bulk email off their servers. You should contact your provider to see if port 25 is blocked.
  • Creating an email account in Eudora (movie tutorial)
    Click Here
  • Web Email - Read Email
    Click Here
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